Refund policy
At Novu Archive, we want you to feel confident in every piece you order from us. Each item is part of the story we’re building, but we understand that sometimes things don’t work out as planned.
Returns
If you’re not fully satisfied with your purchase, you may request a return within 14 days of delivery. Items must be:
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Unworn and unwashed
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In their original condition
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With all original tags and packaging
Refunds
Once we receive your return, we’ll inspect the item and confirm it meets the return requirements. Approved refunds will be issued back to your original payment method. Please note it may take a few business days for the refund to appear, depending on your bank or payment provider.
Exchanges
If you need a different size or color, reach out to us at contact@novuarchiveofficial.com. If the item is available, we’ll do our best to arrange an exchange.
Final Sale Items
Some products — such as limited releases or marked “Final Sale” — cannot be returned or exchanged. We’ll always make this clear before you purchase.
How to Start a Return
To begin a return or exchange, email us at contact@novuarchiveofficial.com with your order number and the details of your request. We’ll guide you through the process step by step.
Novu Archive was built on the idea of creating something that lasts. We hope every order becomes a piece of your story, and we’ll always do our best to make sure you’re satisfied.